How do I register myself?
To use all the functions of the online store and place orders, you must provide your email address and define a password to create a customer account. You can also log in using your Facebook account.
I've lost my password
On the login page, you can click on the ‘Forgotten your password?’ link. Enter the email address you used to register on our website. You’ll receive a password reset link by email, which is valid for 24 hours. For your security, you’ll then be able to set a new password in your account.
How to access my invoices / order details?
In the tab "History and details of your orders", you can consult the status of your order, your history of previous orders as well as your invoices. For your invoice, by clicking on "see invoice" you can open it and print it.
Can I place an order without creating an account?
Yes, you can place an order as a guest: simply enter your email address and delivery details at checkout, without creating a password. However, we still recommend creating an account so you can track your orders and access your details more quickly during future purchases.
How do I change or cancel my order after it has been confirmed?
Once your order has been confirmed, please contact our customer service team as soon as possible (see the section ‘How can I cancel my order?’ below): we can only guarantee a change or cancellation if your parcel has not yet been prepared for dispatch.
How can I recover my personal data?
At any time, you have the right to recover the data you have provided on our site. In the tab "My personal data" click on "Export my data" to automatically download a copy of your personal data in a pdf or csv file.
I want to rectify my data or delete my account?
You have the right to amend any personal information on the ‘My Account’ page. For any other requests regarding the amendment and/or deletion of your personal data, please contact us via our contact form. We will review your request and respond as soon as possible, in accordance with the GDPR.
I want to receive Sidas news and offers
You can subscribe to our newsletter at the bottom of this page and receive a welcome voucher. You can unsubscribe at any time via the link included in every email you receive.
From which country can I order?
We deliver to Switzerland only. Please refer to sidas.com for international delivery.
What are the shipping fees?
Delivery charges are CHF 7 and are free for orders of CHF 65 or more. You can find full details in our shipping policy.
How can I track my order?
When your parcel leaves our warehouse, we will send you a shipping confirmation by e-mail. In this e-mail, a link will allow you to track your package online. You will be able to check the status of your order at any time on your account.
What is the delivery time?
Once your order has been confirmed, it is usually dispatched within 24 to 48 hours. Delivery then takes an average of 2 to 3 working days.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, please contact our customer service team as soon as possible with your order number to request a change of address. Once the parcel has been dispatched, it is generally no longer possible to change the address.
What should I do if my parcel is damaged, incomplete or has not arrived?
If your parcel arrives damaged, keep the packaging and the items, take photos, and contact our customer service team as soon as possible via the contact form, quoting your order number. We will offer you a replacement or a refund depending on the situation. If your parcel is missing after the specified delivery time, please also contact us so that we can investigate the matter with the carrier.
What are the different payment methods?
Payment for the Products is by credit card (Visa, MasterCard, American Express) or PayPal.
How can I cancel my order?
Quickly contact our customer service by phone on +33 4 76 67 71 69 or via our instant messenger or by filling in our contact form specifying as object "order".
Our opening hours: Monday, Tuesday and Thursday: 10:30 to 12:30 / 14:30 to 17:00 - Fridays: 10:30 to 12:30 / 14:30 to 16:00
What is the repayment period?
We refund products within 30 days after the date of receipt of your products on our premises. Products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase.
Credit Card: refund on the account of the same credit card used at the time of payment.
PayPal: refund on the PayPal account used at the time of payment.
How do I choose my insole size?
Please refer to the size guide on the product sheets. When you are between two sizes, for example 41.5, we advise you to take the size above (42-43), as our soles cut out, so you can adjust the size perfectly.
How do I cut my insoles?
You can find a detailed guide here.
Can I wash my insoles?
You cannot machine wash the soles. However, you can brush them with soap and leave them to dry in the open air or with our shoe dryers. Be careful not to put them on a radiator to avoid damaging them.
How do I know what type of foot I have?
3Feet insoles adapt to three types of arch: hollow foot / normal foot / flat foot.
To find out what type of foot you have, you can do a simple test: get your feet wet, walk on a mat and compare the trace directly by referring to this page.
What is GEL technology?
‘Dynamic cushioning gel concept’ developed by Sidas: a network of gel micro-bubbles placed in the impact zone gradually deforms under impact, providing exceptional dynamic cushioning.
What is 3D technology?
Already pre-moulded, 3D insoles and sandals ensure ultimate comfort thanks to their 3D construction. This shape supports the foot and aligns the body for optimum foot stability and comfort.
What is 3Feet® technology?
Feet can be differentiated in three ways: shape, movement and pressure. They can generally be grouped into three categories, each with specific needs: high arch feet - medium arch feet - low arch feet. The 3Feet® biomechanical construction is adapted to the three different types of arch.
What is FlashFit™ technology?
Flashfit™ technology customises your insoles by 75%, in just a few minutes. Using pre-shaped insoles, the specialist heats them and adapts them to your feet. Only part of the insole can be fully customised to your foot, the other pre-shaped part does not vary during the heating process. With Flashfit™ insoles, gain power, control and comfort.
What is Custom technology?
Custom technology customises your insoles 100%. Starting with a flat insole, the professional will first heat and then mould it. Positioned on your footprint, the Custom insoles follow the shape of your feet to give you optimum wellbeing.
What is Synergyfit technology?
Unique, they meet the need you are looking for and will adapt perfectly to your feet to have a perfect fit between them and your shoes.
The SYNERGYFIT™ :
- is made up of ‘PURE’ socks, meaning there are no seams, no thread residue inside to benefit from a perfect connection with your soles and shoes.
- meets a range of specific needs for skiing: warmth, comfort, protection and compression.
- comes in different thicknesses to manage the space available in your boots.
Find out more on this page.
